online casino dispute charge for usa players

In most cases, all concerned parties will be advised of the outcome of the review. If the issue cannot be resolved right away, the complainant will be informed as soon as the matter has been reviewed. iGO will advise the internet gaming Operator who is the subject of a complaint/dispute in order for the complaint/dispute to be fully and fairly reviewed.

ConfidentialityĪll complaints/disputes are kept confidential within the provisions of the Freedom of Information and Protection of Privacy Act. If any further action is necessary, iGO will advise how long it will take to receive a further response. iGO Commitments TimelinessĪll complaints covered under these service standards will have their receipt acknowledged within 1 business day. Please note that this process does not affect your right to raise your concerns with the Ombudsman of Ontario if you are dissatisfied with the results provided by iGO.

IGO will respond to your complaint/dispute, make every effort to resolve it and explain the reasons for the decision reached.

General complaint about igaming and its regulation in Ontario.

Issues with a previously regulated Operator who has ceased igaming activities in Ontario.

the Operator’s response to the issue was not to the complainant’s satisfaction.

the Operator did not respond in a timely manner (within 90 days of being made aware of a player dispute), or.

the issue relates to a gambling product that the Operator provides as an agent of iGO*, and.

the issue was first raised with the Operator through their complaints/customer service process as outlined in the Operator’s terms and conditions for the site, and.

Disagreement with a specific gambling business (Operator) website about the result of a gambling transaction or about the service received from them where.

These service standards apply to all complaints/disputes/issues from members of the public regarding:

What types of complaints/disputes/issues are covered? IGaming Ontario (iGO) has developed the following service standards so that complaints and disputes from the public are responded to in a transparent and fair manner. IGaming Ontario’s Complaints/Disputes Service Standards Introduction

Online casino dispute charge for usa players